When the ooma Tab blinks red, it indicates a problem with the ooma Hub device. It generally means that your internet connection is down.
If the ooma Tab was formerly blue, go to www.ooma.com and check if your internet connection is down. If this is not the case, please check the Troubleshooting Guide to determine the possible cause of the problem. As a matter of course, it’s always wise to make sure all your cables are properly connected. If you are a landline customer, your dialtone will revert to a landline dialtone when your internet is down, and any calls made during this time will be subject to associated charges from your landline phone company or long-distance carrier. Non-landline customers will not be able to make or receive calls (including 911 calls) using the ooma system until internet service is restored.
If the “play” and “fast forward” buttons are lit up: For landline customers, your system is waiting for the telephone line to be connected to the WALL port.
As a matter of course, it’s always wise to double-check that your cables have been properly connected. You can contact a member of our customer support team for additional help, Monday through Friday, 8am to 6pm PST and Saturday and Sunday 8am to 5pm PST , at 1-888-711-ooma (6662).
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